Privacy Policy.

B&M Plastics Pty Ltd (ABN 66 219 251 305) ("we", "us", "our") respects your privacy. This policy explains how we collect, use, disclose and protect personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

1. What information we collect

We collect personal information you provide when you contact us, request a quote, download our capabilities brochure, or otherwise engage with our services. This typically includes:

• Name, email address, phone number and company name
• Details of the job or quote you're requesting
• Drawings, sketches, photos or technical files you attach to a quote
• Postal or delivery addresses for invoicing and freight
• Information collected automatically when you visit our website (see "Cookies" below and our Cookie Policy)

2. How we use your information

We use personal information for the purpose for which it was collected, which is typically to:

• Respond to your enquiry, provide a quote or fulfil an order
• Communicate with you about a job in progress, freight, or invoicing
• Send our capabilities brochure when you request it
• Comply with legal, regulatory and tax obligations
• Improve our website and services based on aggregated, non-identifying use data

3. Direct marketing

We do not sell, rent, trade or share your personal information with third parties for their marketing purposes. We will only contact you about your specific enquiry or open quotes, unless you separately opt in to marketing communications. If you ever do opt in, every email will include an unsubscribe link, and you can also opt out by contacting us at sales@bmplastics.com.au.

4. When we disclose your information

We may share personal information with:

• Trusted service providers (e.g. freight carriers, our IT and email provider, our accountant) who assist us in delivering services to you, all bound by confidentiality obligations
• Government agencies, courts or law enforcement where required by law

We do not transfer your personal information overseas except where necessary to operate our website or email systems via service providers who comply with the Australian Privacy Principles or comparable protections.

5. How we protect your information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes secure file storage, access controls in our office systems, and reputable email and hosting providers.

No system is 100% secure. If you become aware of any actual or potential breach involving your information, please contact us immediately.

6. How long we keep your information

We keep personal information only for as long as it's needed for the purpose collected, or as required by law (typically seven years for tax records under Australian tax law).

7. Cookies and analytics

Our website uses cookies and similar technologies to function correctly and to help us understand how visitors use the site. For full details see our Cookie Policy.

8. Your rights, access, correction and complaints

Under the Australian Privacy Principles you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Make a complaint about how we've handled your personal information

To exercise any of these rights, contact us at sales@bmplastics.com.au or call (02) 9632 5466. We'll respond within a reasonable time, usually inside 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page will reflect the most recent revision. Material changes will be flagged on this page.

10. Contact us

B&M Plastics Pty Ltd
ABN 66 219 251 305
Yennora, NSW, Australia
Phone: (02) 9632 5466
Email: sales@bmplastics.com.au